REMAKE & WARRANTY POLICY
- Dental Lab Concepts will remake or repair the original product for lab errors, material failure or defects in workmanship (not wear and tear or discoloration) within the product warranty period.
- Remakes due to the fit will be covered if submitted within one month of the initial invoice.
- Temporary use product warranties do not include relines or reline adjustments.
- Product warranties apply only to the original doctor and patient and are not transferable.
- Remakes will only be covered by the warranty if the patient has followed the instructions for care and hygiene.
- Warranties will not apply to any cases in which the doctor/practice has chosen to disregard the lab’s technical recommendations.
- Removable restorations must be returned to the lab for evaluation to determine if the warranty applies.
- DLC will replace defective products with one of equal or lesser value. The customer will be charged the difference for a replacement product of greater value.
- Remakes will be charged at 100% if there is a need for a prep reduction, re-prep, material change, a different shade than the original, adjustment to the abutment due to a lack of clearance, lack of parallelism, undercut or other reason.
*Original models, impressions and restoration must be returned to honor any type of guarantee.
Verotek® FCZ Products:
Lifetime guarantee.
All Other Fixed Primary Products (Crown & Bridges Including Zirconia, Ceramics, PFMs, Full Casts):
Five years from the date of purchase.
Fixed Temporary Use Products (Temporaries, Wax-ups and Other Miscellaneous Fixed Products):
Six months from the date of purchase.
Dentures:
Three years from date of purchase
All Non-metal and Metal Partials:
Three years from date of purchase.
Temporary Use Products:
Six months from date of purchase.
Immediate Partials and Dentures, Economy Flippers, Treatment Partials and Masel Crowns:
One month from date of purchase.
*Original models, impressions and restoration must be returned to honor any type of guarantee.
Unless otherwise indicated, as referenced herein, all trademarks are the property of DLC. BiteSoft is a trademark of Belinda Anne Dobbins, AU. NTI-tss Plus is a registered trademark of Boyd Research, Inc. Pro-Form is a registered trademark of Mycone Dental Supply Co., Inc.
NTI-tss Plus® Products and Sleep Appliances:
12 months from the date of purchase or refer to the manufacturer’s warranty.
Bite Guards, BiteSoft™ Anterior Splints, Thermoflex, Hard/Soft Combo, Soft Night Guards, Hard Night Guards:
Six months from the date of purchase.
All Ortho Appliances Including Invisible Retainers, Bleaching Trays, Pro-Form® Athletic Guards:
Three months from date of purchase.
Crowns:
Covered under the appropriate fixed or hybrid warranty.
Implants, Abutments and Milled Bars:
Refer to the manufacturer’s warranty.